FAQ's
Your Questions, Answered
PURCHASES & PAYMENTS
What kind of payment does Riomar Designs accept?
RioMar Designs, dba Riomar Travel Organizers accept all major credit cards and Paypal. We do not accept checks, cashier checks or money orders.
RETURNS, REFUNDS, AND EXCHANGES
Questions about returns, refunds and exchanges, please go to our Refund Policy Page
SHIPPING AND ORDER TIMELINE
For questions about shipping, please go to our Shipping Policy Page.
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PRODUCT
What’s the difference between handmade vs homemade?
The difference between handmade and homemade is the quality of the end product.
Handmade pieces are made with the upmost care and attention to detail. Handmade items are consider more of luxury, high end pieces.
The beauty of handmade items is exclusivity. Even though the artist may have created several of the same product, the difference is:
The artist is not producing thousands of the same pieces, making it really exclusive.
The products might vary slightly from each other and the product in the picture due to the nature of being 100% handmade to order.
Each product is exclusive and unique in its own way.
On the other hand, homemade products are usually created with lower quality materials (fabric, thread, hardware) and are simply made as a hobby or to save few pennies.
How should I take care of my Riomar Designs bag or travel organizer?
Hand wash
Air Dry
Do not bleach
Do not iron
Remember
Your product will be damaged if you:
- Use bleach when cleaning it.
- Iron it.
- Dry in a hot dryer.